Family Resources

FAQs for Families

Find answers to the most frequently asked questions regarding home health care from Universal Pediatrics.

Hopefully this will help provide additional details you need to help you make the best decision for your loved ones. For more information, please contact us.

What type of patients do you care for?

What types of insurance are you contracted with?

We accept all insurances including Medicaid, regardless of in or out of network status.

What types of services do you provide?

Skilled nursing home health services, including visits and extended hourly care. We also provide Home Health Aide (HHA) visits.

Do you provide DME Supplies?

We do not provide DME supplies; however, we work with our clients to get the supplies they need through a network of DME providers.

We live in the country, how far are you willing to travel?

We have offices located in Duluth, MN, Brookfield, WI, Sioux Falls, SD and West Des Moines, IA, but are not limited to those areas alone. We go where the patient lives and hire our nurses case specific. See our service map.

What role does my primary physician play?

Any and all homecare services that would be provided to your child would need to be approved and ordered by your child's physician. Your family physician would be an intricate part in the planning and continuation of the home health services we would provide. They will be involved in every aspect of your child's care, as we would communicate with doctors continuously regarding the service we are providing or not providing, including but not limited to medications, treatments, therapies and staffing. Your physician will be signing all of the orders for nursing care for your child and we will provide him a Plan of Care with a summary every 60 days.

What level of technology and skill level can Universal Pediatrics provide?

We can provide services to meet basic personal needs, such as bathing and grooming, all the way up to trained RN services, such as administering IVs. The level of skill we provide depends on the needs of the client and is determined through an assessment by Universal Pediatrics and consultation with the patient's family and doctor.

How do I get started as a new client? What is the process like?

The first step would be for you (or your representative) to call the office in your service area so we can determine verbally what your needs are. We then take all your information, including insurance, physician and a release to gather past medical history. Once we receive the medical history, we can seek out the appropriate payer source for the services needed. This process can be lengthy and can take up to 6 weeks. After the client is approved for our services, we would hire case-specific staff. All staff that would be working in your home will be given individualized training. Once the staff is trained and in place, we will begin providing services. This time of getting started can come with many concerns and questions. We welcome and encourage any and all questions that may come up in this process.

Do you include the patient and his/her family in developing the plan of care?

Of course! The client and the client's family are always at the center of the plan of care. You will be an intricate part of determining the needs of the patient and helping develop the plan that will best work towards meeting those needs. Your input is always appreciated and encouraged.

Are there waiting lists?

There are times that there are waiting lists. We strive to give you the best home care experience possible. In order for your experience to be positive, we want to give you a realistic outlook on the time it will take for us to implement new services in your home. When circumstances require a change in our timeline, we will communicate with you regarding any changes. You are always welcome to call and inquire about the status of your case at any time.

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